University Information Services

Create help requests here for UIS by navigating to the technology or online service we provide and selecting the appropriate help request from that service.

If you can't find the help request you're looking for, go to or click on Simple and Common Help Requests, below, then "I need help but don't see what I need..." then "Request Assistance."

Be sure to log in (upper right) to see everything.

Categories (14)

Simple & Common Help Requests

Don't know where to start? Go here.

Guest & Alumni Services

Transcripts, Academic Records, Alumni Services, and Guest Wireless

Services for Students

Wireless, Pharos printing, tech loans, res hall networking, personal computer service, tech purchasing recommendations.

Accounts & Email

PUNetID, Sponsored accounts, BoxerOnline, Employee/Student email systems, and Access on mobile devices

Computers and Devices

Support and Maintenance for Computers and Devices that connect to your computer as well as information regarding check out devices.

Wired & Wireless Networking

Boxer Wireless, Boxer Legacy, Residence halls connectivity, personal device setup and Ethernet ports


Office phones, Voicemail, and Faxing.

Online Services

Web Based services such as Zoom, Moodle, Box, and Google Apps

Enterprise Systems

Colleague, ODS, CRM Recruit, Etrieve, TouchNet/EPay and EDSRS

Classroom & Lab Support

Setup requests, Training, Computer Lab Management, and Audio Visual Systems

Clinic Technology & Health Record Systems

HIPAA Training, Electronic Health Record Systems, Picture Archiving and Communication Systems, Biomedical Devices, Remote Desktop Services, Citrix, Zoom for Telehealth.

Be sure to log in to see everything.

Purchasing and Disposal

Acquiring new university software and devices, deployment on in-stock equipment, removal of no longer needed equipment, and technology recycling.

Policies & Security

VPN Request, Security assessments and investigation, Phishing, Malware, and Technology use policies

Projects & Planning

Go here if you are looking to purchase or implement new technology, or want to collaborate with UIS on technology changes or integrations.