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University Information Services
Create help requests here for UIS by navigating to the technology or online service we provide and selecting the appropriate help request from that service.
If you can't find the help request you're looking for, go to tinyurl.com/UISquicksubmit or click on Simple and Common Help Requests, below, then "I need help but don't see what I need..." then "Request Assistance."
Be sure to log in (upper right) to see everything.
Categories (14)
Simple & Common Help Requests
Don't know where to start? Go here.
Guest & Alumni Services
Transcripts, Academic Records, Alumni Services, and Guest Wireless
Services for Students
Wireless, Pharos printing, tech loans, res hall networking, personal computer service, tech purchasing recommendations.
Accounts & Email
PUNetID, Sponsored accounts, BoxerOnline, Employee/Student email systems, and Access on mobile devices
Computers and Devices
Support and Maintenance for Computers and Devices that connect to your computer as well as information regarding check out devices.
Wired & Wireless Networking
Boxer Wireless, Boxer Legacy, Residence halls connectivity, personal device setup and Ethernet ports
Telecom
Office phones, Voicemail, and Faxing.
Online Services
Web Based services such as Zoom, Moodle, Box, and Google Apps
Enterprise Systems
Colleague, ODS, CRM Recruit, Etrieve, TouchNet/EPay and EDSRS
Classroom & Lab Support
Setup requests, Training, Computer Lab Management, and Audio Visual Systems
Clinic Technology & Health Record Systems
HIPAA Training, Electronic Health Record Systems, Picture Archiving and Communication Systems, Biomedical Devices, Remote Desktop Services, Citrix, Zoom for Telehealth.
Be sure to log in to see everything.
Purchasing and Disposal
Acquiring new university software and devices, deployment on in-stock equipment, removal of no longer needed equipment, and technology recycling.
Policies & Security
VPN Request, Security assessments and investigation, Phishing, Malware, and Technology use policies
Projects & Planning
Go here if you are looking to purchase or implement new technology, or want to collaborate with UIS on technology changes or integrations.
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Projector
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I need help but don't see what I need...
Event and AV Tech Help & Training
BoxerOnline
PUNet ID and Password
Healthcare Clinic Desktop and Laptop Computers and Peripheral Support
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Examplify
Advertising Request
Obtenga Ayuda Tecnológica en Español
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