University Information Services

Create help requests here for UIS by navigating to the technology or online service we provide and selecting the appropriate help request from that service.

If you can't find the help request you're looking for, go to tinyurl.com/UISquicksubmit or click on Simple and Common Help Requests, below, then "I need help but don't see what I need..." then "Request Assistance."

Be sure to log in (upper right) to see everything.

Categories (13)

Don't know where to start? Go here.

Transcripts, Academic Records, Alumni Services, and Guest Wireless

Wireless, Pharos printing, tech loans, res hall networking, personal computer service, tech purchasing recommendations.

PUNetID, Sponsored accounts, BoxerOnline, Employee/Student email systems, and Access on mobile devices

Support and Maintenance on your pacific issued technology and Information regarding technology checkouts

Boxer Wireless, Boxer Legacy, Residence halls connectivity, personal device setup and Ethernet ports

Office phones, Voicemail, and Faxing.

Web Based services such as Zoom, Moodle, Box, and Google Apps

Colleague, ODS, CRM Recruit, Etrieve, TouchNet/EPay and EDSRS

Setup requests, Training, Computer Lab Management, and Audio Visual Systems

HIPAA Training, Electronic Health Record Systems, Picture Archiving and Communication Systems, Biomedical Devices, Remote Desktop Services, Citrix, Zoom for Telehealth.

Be sure to log in to see everything.

Acquiring new university software and devices, deployment on in-stock equipment, removal of no longer needed equipment, and technology recycling.

VPN Request, Security assessments and investigation, Phishing, Malware, and Technology use policies