With our transition from Exchange to Google Workspace for employee mail and calendaring, we became unable to offer organizational accounts with Exchange mailboxes for departmental use. Owners of these Exchange mailboxes have been given a choice to transition to a Google Collaborative Inbox or a Google Mailbox tied to the organizational username and password. This article is intended for owners of former Exchange mailboxes trying to decide which to use. New Organizational Accounts are not being created at this time for new business needs, but new Collaborative Inboxes can be created.
Feature Comparison
| |
Google Collaborative Inbox |
Org Account with Google Mailbox |
| No sponsorship or separate password needed |
Yes |
No |
| Exempt from Duo MFA |
Yes |
No |
| Has a calendar |
Yes |
No |
| Can assign workers to conversations |
Yes |
No |
| Can mark conversations as completed |
Yes |
No |
| Pre-7/30/21 messages can be moved over |
No |
Yes |
| Signatures |
No |
Yes |
| Can organize and search using tags |
Yes |
Yes |
| Can move messages out of Inbox |
No |
Yes |
| Individual message (non-threaded) view available |
No |
Yes |
| Can give individuals different roles and abilities |
Yes |
No |
| Mail sent to the address can be automatically forwarded to member mailboxes |
Yes |
No |
| Can view as a separate mailbox in an Outlook for Windows profile |
No |
Yes |
| Auto-replies available |
Yes |
Yes |
| Can reply to messages as oneself or as the departmental email address |
Yes |
Yes |
Further Reading
Delegate and Collaborate on Email (Google)
Google Groups Collaborative Inbox (YouTube)
Questions?
Contact Support