Submitting Service Requests & Contacting Pacific University Support

Getting Help in Brief

For urgent issues during normal business hours, call 503-352-1500 or visit our LL Marsh (Forest Grove) or Creighton 211 (Hillsboro) locations.

For all other issues, find the service you need help with in the service catalog and use the form there to submit a help request (or, if you can't find the right form, use our generic form*).

*The generic form requires additional routing to reach the correct person, so responses can take up to one business day longer.

Creating a Service Request (aka Help Ticket)

When you want to request help from or ask a question of UIS, or any other department using the Pacific University Services Portal (services.pacificu.edu), you can enter a service request (also known as a help ticket) in the portal.  To do so, follow these steps:

  1. Go to the Services Portal (you're here now).
  2. Make sure you are logged in (you can see your name in the upper right).  If you are not logged in, many things may be invisible to you.
  3. Find the service that UIS (or another department) provides that you want to request or want help with.  You can either go to Services and browse through the categories or you can search in the search box in the top right of every page.
    1. Tip: When searching, click on the triangle to the left of the search box and choose "Service Catalog" to show only Service Catalog results.
  4. Once you have found and gone to the service catalog entry for the service you wish to request, look to the top right of the catalog entry for different ways you can request that service or help with that service (red buttons).  Some of these may link to self-help resources, but most are forms that create help tickets.
  5. We're working hard to create Services that match everything we can do for you, but if you can find the service you want, use the I need help and don't see what I need... request form.

The Technology Helpdesk - Forest Grove Location

For general Pacific University help inquiries (including accounts, wireless, printing, university issued computers, technology purchases, classroom and meeting room technology). If you're not sure where a help request should go, the Technology Helpdesk Forest Grove location is always happy to help route your request to the right group.

  • Hours: Currently 8a-5p weekdays
  • Phone: 503-352-1500
    • If nobody answers please leave a voicemail. We endeavor to return all voicemails quickly during our support hours.
  • Walk-Ins: Lower Level of Marsh Hall (LL6).

Technology Helpdesk - Hillsboro Location

For help inquiries concerning technology support specific to the Hillsboro campus.

  • Hours: M-F 8a-5p
  • Phone: 503-352-7243
  • Walk-Ins: Creighton Hall (HPC1) Rm 211.

Center for Education Technology & Curricular Innovation

Help for faculty in using technology in teaching, including support for Moodle.

University Web Team

For help with the creation and maintenance of university webpages, email marketing and online forms.

Library Systems

For help with library specific systems (including eReserves, research databases, interlibrary loan, catalog search).

Libraries ​​​After Hours Tech Help

Library staff have been trained to help with common technology issues after the Technology Helpdesk has closed.

  • Hours: During fall and spring terms only, Library help is available during Forest Grove staffed hours on weekends and weekday evenings.  See the Libraries' page for current hours.
  • Phone: 503-352-1500
  • Walk-Ins: Circulation Desk, Pacific University Library (Forest Grove)

Other Subject Matter Experts

Many other technologies in use at Pacific are administered by subject matter experts in various university departments.  Please browse our service catalog for a listing of many of these technologies and who the subject matter experts are for them.

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