Comparison of Google Collaborative Inboxes vs. Organizational Accounts With Google Mailboxes

With our transition from Exchange to Google Workspace for employee mail and calendaring, we became unable to offer organizational accounts with Exchange mailboxes for departmental use.  Owners of these Exchange mailboxes have been given a choice to transition to a Google Collaborative Inbox or a Google Mailbox tied to the organizational username and password.  This article is intended for owners of former Exchange mailboxes trying to decide which to use.  New Organizational Accounts are not bein

With our transition from Exchange to Google Workspace for employee mail and calendaring, we became unable to offer organizational accounts with Exchange mailboxes for departmental use.  Owners of these Exchange mailboxes have been given a choice to transition to a Google Collaborative Inbox or a Google Mailbox tied to the organizational username and password.  This article is intended for owners of former Exchange mailboxes trying to decide which to use.  New Organizational Accounts are not being created at this time for new business needs, but new Collaborative Inboxes can be created.

Feature Comparison

	Google Collaborative Inbox	Org Account with Google Mailbox
No sponsorship or separate password needed	Yes	No
Exempt from Duo MFA	Yes	No
Has a calendar	Yes	No
Can assign workers to conversations	Yes	No
Can mark conversations as completed	Yes	No
Pre-7/30/21 messages can be moved over	No	Yes
Signatures	No	Yes
Can organize and search using tags	Yes	Yes
Can move messages out of Inbox	No	Yes
Individual message (non-threaded) view available	No	Yes
Can give individuals different roles and abilities	Yes	No
Mail sent to the address can be automatically forwarded to member mailboxes	Yes	No
Can view as a separate mailbox in an Outlook for Windows profile	No	Yes
Auto-replies available	Yes	Yes
Can reply to messages as oneself or as the departmental email address	Yes	Yes

Further Reading

Delegate and Collaborate on Email (Google)

Google Groups Collaborative Inbox (YouTube)

Questions?

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