Joining Wireless Networks Using Boxer Connect

In Brief

Student, faculty and staff devices should generally connect to the BowerWireless wifi network at Pacific campuses and locations. To set up a device to connect to this network, open a web browser on that device and go to and follow the instructions there. You can do this from anywhere you have Internet access. If you are on campus and need temporary (and limited) Internet access to be able to connect to the Boxer Connect webpage, use the "Boxer Guest" or "Boxer Connect" wireless network.

The current wireless networks are:

Boxer Connect - This is the open network for network registration. The registration portal can also be accessed by going to

Boxer Wireless - This is the primary wireless network for student, faculty, and staff use.

Boxer Legacy - This is for devices that do not support EAP-TLS (certificate-based) authentication (game consoles, Chromecast, etc.). This uses a WPA2-PSK password with MAC registration.

Boxer Guest - This is for guest users.  The registration portal can be accessed via the login page on this network.

eduroam - This is for guest users who are members of the edurom consortium.  See for details.

For users with an active PUNetID:

Users with an active PUNetID account (students, staff, faculty) should use the following steps:

1) Start by joining the Boxer Connect SSID or have a connection to the Internet.
2) go to (you will be automatically directed to this site on Boxer Connect or follow the link on the Boxer Guest login page)
3) Click the start button, then the link for a Pacific University Account.
4) Enter your PUNetID and password.
5) Select "This Device" to configure the computer you are on. Use the "Another Device" option for game consoles, consumer devices, or anything that does not work with EAP-TLS authntication.
6a) For "This Device" you will be directed to download and run the configuration wizard. This will set up and configure your computer to connect to Boxer Wireless.
6b) For "Another Device," you will need to enter the hardware MAC address of your wireless network adapter to register the device. After registering the MAC address, you will see a prompt for the SSID to connect to (Boxer Legacy) and the password for the network.

Wireless registrations are valid for 4 years from the date of registration on Boxer Wireless and 1 year from the date of registration on Boxer Legacy. Email reminders will be sent when the registration for a device is about to expire. Repeat the registration process to renew your access. You do not have to renew the wireless registration when you change your PUNetID password.

Instructions for Guests:

For information on logging on to Guest Wireless, see our article Connecting and Using Boxer Guest.  The eduroam network is available for eduroam members.  See our article on eduroam for more information.

OS and platform specific notes:

Android - Configuration is handled by the "Ruckus Cloudpath, an Arris Company" App for Android. This can be downloaded from the Google Play store or from a link on the BoxerConnect site during registration. Once the "Ruckus Cloudpath" app is installed, proceed with the link to Step 2 which will install the certificates and configure the wireless connection. As of Android 4, certificate installation requires activation of PIN code access control to all Android devices.

iOS (iPhone, iPad, iPod Touch) - Be sure to use Safari as your web browser. The certificate install process will fail when using other browsers. During the certificate install, you will be prompted for a password. If you are prompted for a password during the certificate install, use the password you signed in to the BoxerConnect portal (PUNetID password for Pacific users, Google account password for Guests). After installing the certificate, you will be prompted to install the profile in your iOS settings and manually change to the appropriate SSID.

MacOS -
Configuration is typically performed via a wizard application (older MacOS versions) or via a downloable profile.  If neither option works, you can download the individual certificates from the "Other Operating Systems" link.  With the certificates downloaded, use the Keychain Access utility to install the certificates. Under the File menu, go to "Import Items..." and select the first certificate to install. Be sure the install location is set to System and not Login. Repeat for the second certificate (the user-specific certificate will prompt for a password. Use the password you signed in to BoxerConnect for this prompt). For the private key certificate, bring up the certificate information and look under Access Control. Make sure it is set to allow all for access.
With the certificates installed, join Boxer Wireless. Security should be WPA2 Enterprise, mode should be EAP-TLS, and the installed certificate should be visible under Identity. Username should be left blank. You will be prompted for an admin password to access the system keychain, but once set up, you should not be prompted to access the system keychain on future wireless connections.

Game Consoles -
Instructions specific to game consoles can be found in the following article: Adding Game Consoles to Wireless using Boxer Connect


If you are unable to connect after running the installation wizard, verify that your system clock is displaying the correct time. The certificates used for authentication are date sensitive so if the date is incorrect on your device (ex. clock shows year as 1904, 1981, or 2000), this may cause an authentication error and your device will not connect.

If there was an error installing the certificate, simply go through the registration process again to install a new certificate.

If your certificate has expired, go through the registration process to install a new certificate.

For Android users: If you're installing the XpressConnect App downloaded directly from BoxerConnect (not Google Play), you may need to adjust your security settings to allow an app to be installed from an untrusted source. Go to Settings -> Security to temporarily disable this option to allow the app to be installed and then re-enable it when finished.

If you find your device defaulting to Boxer Connect or Boxer Guest after installing Boxer Wireless, go in to your wireless settings and remove Boxer Connect and/or Boxer Guest. This option is sometimes labeled "forget" or "forget this network."

If you are renewing your wireless setup on an Apple iOS (mobile) device, you may need to delete the previous profile from Settings > General > Profile > Select the Employee or Student Wireless Profile and Delete profile. Then proceed to to renew your registration.

Removing old Certificates:

The Installation Wizard does not remove old or expired certificates. While client computers tend to ignore outdated and expired certificates, it can cause authentication failures when connecting. If you think this is the issue, you can check the computer for multiple certificates and deleted any invalid ones.


Click on Start and type "MMC" to bring up the Microsoft Management Console (MMC)
Under the File menu, select Add/Remove Snap-in
From the list of available snap-ins, select Certificates
You will be prompted for which certificate store to look at. Select "User."
From the list at the left, open the personal directory.
Check the list for wireless certificates (should show up as or
Verify the expiration date of the certificate and deleted any expired duplicates.


Launch Keychain Access (found in the Applications -> Utilities folder).
With the login keychain selected, check the list for wireless certificates (should show up as or You can use the search box if it's a long list.
Verify the expiration date of the certificate and deleted any expired duplicates.

Certificates across multiple users:

The XpressConnect wizard installs certificates in the user store on the computer. The one disadvantage of this method is the certificate is not available to other users on the computer. The workaround is to download the certificates and manually load them in the system certificate store so all users can access them. To start, follow the normal registration process, but instead of launching the wizard, scroll down to the all operating systems header where the individual certificates can be downloaded.

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Article ID: 134636
Wed 7/21/21 8:57 AM
Thu 8/25/22 11:27 AM