Pacific Employees: Getting Work Phonecalls and Voicemails at Home


This article is meant to provide quick guidance for an employee who is off campus and needs to gain easy access to phone calls and voicemails incoming to their office phone lines. For more detailed information, useful in a variety of situations, see our articles on Using Your NEC Office Phone, Using Pacific University Voicemail and Web PhoneManager.

How Do I Forward Incoming Calls to My Personal Phone?

Note that this can only be done from on-campus. If you are off-campus, consider asking someone in your office, or with access to your office, to do this.

  1. Lift the handset of your phone.
  2. Dial #5 and hang up to cancel any existing forwarding.
  3. Lift the handset again. Dial *5 and then 9 and the 10-digit phone number. If the number is not in the 503 area code, enter 9 + 1 + number.
  4. Hang up the phone. All calls will immediately ring through to the number you provided.
  5. Test by dialing your office number from another on-campus phone or from another off-campus number.
Note: It's important to test your forwarding, especially if you will be out of the office and won't have an opportunity to fix any errors.

When you want to end forwarding, lift the handset and dial #5.

How Do I Get My Voicemails Via Email?

  1. Go to
  2. Enter PUNet ID and password and then Mailbox (extension) and Security Code (voicemail pin).
  3. Go to Notification Settings on the left.
  4. Go to the SMS tab above.
  5. Check Enable Short Message Service (SMS).
  6. Change the SMS Provider menu to Exchange Email.
  7. In E-Mail Address below, enter your Pacific email address.
  8. Click OK.

You should now receive an email message, with the email attached as a .wav file, within 30 seconds after someone leaves you a voicemail.

This will not affect voicemails that you have already received. You can check these via the Home -> Inbox tab or by dialing 503-352-3000 and entering the requested information.  Some features of may not currently work due to the requirement of using Adobe Flash.  An upgrade is pending that will remove the need for running Flash and will restore these features.


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Article ID: 134178
Wed 7/7/21 1:43 PM
Thu 2/23/23 4:53 PM