Introduction
Zoom Phone is an optional calling feature which can be purchased for Pacific University Zoom and Protected Data Zoom accounts.. Once enabled, basic telephone features (call in, call out) become available to the account holder.
Can I use Zoom Phone to communicate with patients in my clinic?
Some clinics have adopted telehealth practices and procedures utilizing Zoom Phone in Protected Data Zoom. Zoom Phone is preferred over personal cell phone is used to communicate directly with patients. Please contact your clinical manager for more on your clinic's telehealth procedures.
Can I use Zoom Phone for outgoing calls?
Yes. For off-campus calling to clinic patients, Zoom Phone is the preferred technology
Can I use Zoom Phone to receive incoming calls?
Depending on need, this may be an option. While technically feasible, please see the information below on voicemail settings. Incoming calls from clinic patients should be routed to a non-Zoom University phone number.
I need multiple people to make and receive calls from a single phone number.
We may be able to assist you with a Call Queue. Please submit a help ticket for assistance.
Can I record my call?
No. Unfortunately, Zoom Phone recordings are saved locally (not to the cloud) and this option is therefore currently disabled.
Are text messages supported?
Our Zoom Phone accounts do not currently have SMS text message functionality.
What is the cost?
Zoom Phone costs roughly $13.50 per user per month. Costs decrease as more phone licenses are purchased. Please contact Clinic or College/School leadership to initiate the process with UIS to get it started.
What is my Zoom Phone number?
When you are enrolled in Zoom Phone, you will receive an email message from Zoom containing your extension. Call routing does not allow an incoming call to reach your extension.
911 Emergency Address Settings
An address is required for calls made to emergency services. Add a new emergency address under your personal settings: login to Pacific Zoom or Protected Data Zoom. Under personal settings, select Phone, then select the Settings tab. Next to Emergency Address click Edit and add your preferred emergency address.
Required Voicemail Settings
To avoid patients leaving information on your Zoom Phone voicemail, clinical Zoom Phone users should set their Zoom Phone settings as follows:
- Login to Pacific Zoom or Protected Data Zoom.
- Under personal settings, select Phone
- Select the Settings tab.
- Under When a call is not answered use the dropdown box to choose "Disconnect," "Play a message, then disconnect" or "Forward to external number". For clinical use of Zoom Phone, the external number should be the main line for your clinic.
You should change the default PIN code for voicemail. Do this in the Phone Settings:
- Login to Pacific Zoom or Protected Data Zoom.
- Under personal settings, select Phone
- Select the Settings tab.
- Under Voicemail and PIN Code
- Select Show or Edit and add a custom PIN for voicemail access.
For more information, please review our knowledgebase articles on the Web Phone Manager and Using Pacific University Voicemail.
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Questions? Comments?
Request additional support with our Protected Data Zoom form