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SmartVS is available in Apporto for students who are required to use SmartVS for their studies but don't have a computer capable of running it. University Information Services has developed this Frequently Asked Questions (FAQ) page to answer questions about SmartVS.
For general questions about Apporto read the main Apporto FAQ article.
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Q: Why aren't my SmartVS voice recordings saving?
A: Make sure the file name is not longer than 8 characters. For example you could have a file named ABCDEFGH.wav, but you couldn't use ABCDFEGHI.wav.
Q: How do I fix Error Reading Web Registration Verification errors when starting SmartVS?
A: SmartVS wasn't successfully registered, and needs to be registered again.
- Open the SmartVS Folder shortcut and delete the following files:
- IHSWIN.SYS
- VSIM######.WEBLIC
- VSIM.WEBLIC (if it exists)
- Now run SmartVS Web Registration again.
If this persists please submit a ticket using the Report an Issue With Apporto form.
Q: How do I fix Error Reading System Configuration File errors when starting SmartVS?
A: See How do I fix Error Reading Web Registration Verification errors when starting SmartVS.
Q: How do I fix Sorry - Your license has expired - You cannot enter testing room... errors when testing a patient?
A: Fill out SmartVS's contact form, and let them know that you're having issues with your license. Include the full text of the error you get, and the license information displayed at the bottom of the SmartVS program. (E.g. License Number: VSIMXXXXXX - Pacific University (WEBLICENSE) EXP: XX/XX/XXXX)
Q: How do I fix Error - Selected File is not a simulator Library file...?
A: Fill out the Report an Issue With Apporto form, and include which patient(s) is giving you the "not a simulator library file" error.
This error may be linked to the Open button in SmartVS. Please try to open patients using the Appointments button instead.
See Also
Apporto FAQ
SmartVS
Questions?
Contact Support