Examplify Core Isolation Memory Integrity Error

Problem

When accessing Examplify for the first time or from a new device, you may encounter an error on windows computers that look similar to Figure 1. Do not worry however as this error is fixable in most cases. If you are one of the rare cases in which this solution does not work, please take a look at the "When Memory Integrity Cannot Be Turned Off" section.

image2021-9-4_14-5-56.pngFigure 1

Solution

Use the following instructions for Windows 10 and Windows 11.

1. Go to the start menu, to Settings (gear icon) and select the Update & Security tab.

Figure 2

2. Next navigate to the Windows Security tab on the left and click Open Windows Security as seen in Figure 2. Next Select Device Security on the left side of the window as seen in Figure 3.

Figure 3

3. Once in Device Security you will see a section called Core isolation. Select the link at the bottom of this section saying Core isolation details. Once in the Core isolation details section you will see a toggle button for Memory integrity. This is what you will need to turn OFF in order to use Examplify.

Figure 4

4. This is an enhanced security setting designed to help protect your computer from malware.  You may wish to turn it back on when you are done, and can do so by following steps 1-3 but change the Memory Integrity setting to "on."

When Memory Integrity Cannot Be Turned Off

Some configurations of Windows do not make it possible to turn the Memory Integrity setting on and off through the Windows settings user interface.  You may see a message saying this feature has been disabled by your administrator, even when you are the owner and administrator of this machine.  We have seen this most recently on Windows 11 Microsoft Surface Pro laptops.

On solution we have seen work for this problem involves changing this setting via your Windows Registry.  Changing your registry is a procedure which can cause problems with Windows if done incorrectly, and so we advise caution. Before you make any changes to your registry, we advise making a backup of your current registry as shown here (see the Backup Registry section).  Then, see Step Three of "Turn On or Off Core Isolation Memory Integrity using REG file" on this page.  This tutorial has you download a registry file that, when run, turns off Memory Integrity.  Another registry file is available that can turn it back on.

For other situations involving memory integrity, contact us via our services portal.

See Also

Set Up Your Microsoft Surface Pro to Run Windows 10 (Examsoft site)

Details

Article ID: 139634
Created
Thu 5/19/22 9:30 AM
Modified
Mon 5/23/22 8:47 AM