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This document defines University Information Services (UIS) support for the computing environment for faculty, staff and student desktop and laptop computers. The computing environment includes the health and workability of the computer itself, and of monitors, mice, keyboards and other peripherals, and the computer’s ability to communicate with other computers and printers on the wired and wireless networks. The terms of this SLA do not specifically apply to enterprise data systems, health reco
UIS verifies operating systems to ensure that they will work with university systems. Users may experience issues that UIS will be unable to resolve when using operating systems that are not fully compatible, or have not yet been vetted as fully compatible, with our systems. See the Service Level Agreement for Computer Support for more information on levels of support.
Unrestrained growth of university-owned computers strains UIS support resources, as well as lifecycle replacement budgets.
This article applies to technology (hardware or software) that is needed for work purposes at a location not supported by UIS (e.g. an employee's home) or on a computer not supported by UIS (e.g. on an employee's personally owned computer).
Some Pacific University computer labs are managed entirely by the Technology Helpdesk. Others are for the exclusive use of the students and faculty of a particular department and are managed by a computer lab manager in those departments. For these departmental managed labs, the Technology Helpdesk offers two levels of support:
An introduction to the benefits and disadvantages of various file storage systems.
These procedures apply to supervisors or employees who coordinate personnel changes and computer deployment within a department.  They describe the procedure for dealing with a computer when an employee leaves employment at the university, and the procedure for obtaining a new computer when a vacated position is re-hired for.