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This document defines University Information Services (UIS) support for the computing environment for faculty, staff and student desktop and laptop computers. The computing environment includes the health and workability of the computer itself, and of monitors, mice, keyboards and other peripherals, and the computer’s ability to communicate with other computers and printers on the wired and wireless networks. The terms of this SLA do not specifically apply to enterprise data systems, health reco

Some Pacific University computer labs are managed entirely by the Technology Helpdesk. Others are for the exclusive use of the students and faculty of a particular department and are managed by a computer lab manager in those departments. For these departmental managed labs, the Technology Helpdesk offers two levels of support: